Who we are
It is not good enough to design a proposition that just looks exciting on paper. To create meaningful customer engagement and tangible profit for the business, a proposition has to deliver for customers but also fit with your brand, business model and capabilities. This is where we come in. We have an unrivalled track record of delivering advice that really works.
Our global team of experts have years of hands-on experience in making a lasting difference to many of the world’s most successful loyalty brands. Our secret to getting this right, is understanding and combining both art and science. Art is required to ensure that our programmes connect effectively and emotively with customers. The science, is in the maths, systems and processes that transform a popular programme into a commercially viable and profitable one.
Our Services
Our consultants are perfectly placed to help you with…
Customer Strategy
Customer focused and commercially viable strategies
Loyalty Finance
Global experts in loyalty program financials including IFRS and GAAP
Innovation
Award winning innovators – responsible for many market changing global innovations
Programme Design
Our consultants design programmes that really work – for customers and the business
Partnership Sourcing
Partnership strategy, negotiations, implementation and on-going management
Cards and Payments
Experts in all aspects of cards, payment and associated rewards
Analytics and Research
Providing data and insight on customers and the market to optimise decisions
Development & Operation
Hands on experience of building and operating successful programmes
Health-checks and Due Diligence
Reviewing programme performance and potential
Supplier Selection
Expert support to identify, select and negotiate new supplier agreements
Experience
Hands on experience with the worlds best brands
Travel
Other industries
Our Consultants
Meet New World Loyalty
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Kelly Casey
Loyalty & Accounting Specialst, AUSTRALIA
Kelly is a Chartered Management Accountant and specialises in loyalty program design, finance and product strategy, with over 20 years global experience spanning Airline, Telco, Retail, Frequent Flyer and Coalition loyalty programs.
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Daniel Mueller
AIRLINE LOYALTY SPECIALIST, AUSTRALIA
With 15 years global experience, Daniel has held roles in frequent flyer product, airline network planning and data & market research insight. At Virgin Australia’s Velocity he was responsible for redemption portfolio and pricing. At US Airways’ Dividend Miles he created and led the Insights & Market Research team.
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Listen to our podcast
Global loyalty experts discuss and debate the latest developments in the loyalty industry that will help you make your retention strategy more effective.
